Current Trade-In Status - 1/6/2025: We have resumed taking in Books, Games, and Puzzles.

BEAR IN MIND - The floor space set aside for customer boxes and bags gets full quickly. CALL FIRST on the day you are coming.

Shipping and Delivery

Updated 4/4/2024

FREE LOCAL SHIPPING FOR BERKS AND LEHIGH COUNTIES IN PA

  • We offer free Media Mail shipping for books and calendars to any zip code in Berks or Lehigh County, PA. including the Reading, Allentown and Bethlehem areas.
  • $10 minimum purchase to qualify for free shipping.
  • We can also ship games and puzzles, or other non-book items.
  • Most non-book items have fixed shipping ($8-$20) depending on size and weight.
  • Most non-book items must be shipped by Priority Mail. Please contact us if you want a shipping estimate. 
  • When putting in your Zip Code, it is not necessary to include the +4 numbers.
  • If your Zip Code is not giving you the option of free shipping at checkout, please contact us. We may have missed your zip code.

Shipping Expectations

We ship most orders within 1-3 business days.  All orders ship via United States Postal Service. If you wish to use another shipping service, please contact us.

Due to shifting shipping rates, we have established flat rate pricing based on average shipping weight. Items that are lighter (ship at less than 3lbs) may qualify for reduced shipping. Please contact us if you have any questions or would prefer a shipping quote.

Media Mail (starting at $5.50) shipments within the U.S. typically arrive within 5 to 10 business days, however; shipments may take up to 1 to 3 weeks to arrive.

Deliveries to APO / FPO / DPO addresses as well as packages to Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands can take 3 to 8 weeks to arrive.

Media Mail is only for bound printed material like books and calendars. Non-book items must go Priority, or if under 15oz First Class Mail.

Priority Mail (starting at $10.50) shipments within the U.S. typically arrive within 2 to 3 business days, occasionally they take as long as 6 business days.

International Priority typically takes 1-2 weeks. Please contact us for a quote. Typically international shipping is $35 to $65 depending on weight and distance.

International First-Class Is not being currently offered for most locations. Please contact us directly if you want a current rate quote. Please note that packages that ship at over 4 US pounds (1.82 Kg) cannot be shipped International First Class and must be sent via USPS Priority

Customers Please Note: Import duties, taxes, and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchasing. These charges are normally collected by the delivering freight (shipping) company or when you pick up the item.  Do not confuse these fees with our shipping charges. We do not mark merchandise as below value or mark items as "gifts." Used Items will be marked 'USED" on the shipping slip.

Tracking Numbers

We will provide USPS Tracking numbers for all purchases via email. If you don't receive an email from us, check spam filter or email us directly.

Shipping Rates

All orders ship via United States Postal Service. Due to shifting shipping rates, we have established flat rate pricing based on average shipping weight. Items that are lighter (ship at less than 3lbs) may qualify for reduced shipping. Please contact us if you have any questions or would prefer a shipping quote.

Taxes

  • We ship from Kutztown, PA.  We are obligated to collect tax for orders shipping to customers in Pennsylvania.
  • The current tax rate for Pennsylvania is 6%. PA tax is collected on both the purchase price and shipping charges.
  • We do not currently collect taxes for items shipping to US States outside of PA. 
  • We do not currently collect Australian GST or UK/EU VAT.

Lost or Damaged Items

Sometimes items just don't make it to their destination, or they arrive damaged.  If this happens to your package, please contact us by e-mail: orders@fireflybookstore.com. We will either refund your full purchase price (including shipping) or send a replacement if one is available.

Canceling or Changing an Order

If you need to cancel an order or make a change to an order, please contact us at once.  Contact us by e-mail: orders@fireflybookstore.com.

We try to ship orders within 1-3 business days.  We will do our best to accommodate your needs, but sometimes the package will ship before we can stop it.  If this happens, simply refuse delivery.  The package will be returned to us and we will issue a refund or redirect it to the correct address.

Returns Policy

We want you to be happy with your purchase.  If you are not satisfied, please give us a chance to make it right. Contact us by e-mail: orders@fireflybookstore.com.

You may return most items within 30 days for a refund of your purchase price. Shipping charges are not refundable, unless the return is a result of our error. Items should be returned in their original packaging when possible, and must be in “as received” condition.

If you need to return an item, simply wrap the item in its original packaging, along with a brief note explaining the situation and ship it back to us. Once we have received and processed the returned item, we will confirm your refund via e-mail. You can expect a refund via the payment method originally used for your purchase.

Privacy Policy

Your privacy is important to us. The information you provide to Firefly Bookstore will not be shared, sold, or disclosed to third parties except where necessary to provide services you have requested through fireflybookstore.com, or when compelled by law.

Contact Us

We can be contacted by e-mail at: orders@fireflybookstore.com